At Flowers Roehampton, we take great pride in being your trusted local Roehampton florist, dedicated to bringing beautiful, vibrant blooms to households and businesses in the area. Every arrangement is hand-picked and carefully prepared, and we stand by a Fresh Flowers Guarantee to give you confidence in every order.
Your satisfaction is our priority. Should an issue arise, please refer to the clear policies below for guidance.
We pack our flowers securely so they arrive looking radiant and fresh. In the rare event that your delivery arrives damaged or not in optimal condition, please get in touch with us on the same day of delivery. When possible, photograph the damaged item and arrangement to help us address your concern quickly and accurately.
We will promptly review each case and, when validated, offer a full replacement or refund. Our team is committed to making things right where our high standards of care have not been met.
Flowers Roehampton guarantees the freshness and beauty of our flowers to last for at least five days from the date of delivery, provided they are cared for according to our guidelines. This window ensures your arrangements remain stunning and fragrant for your enjoyment. If your blooms wilt or deteriorate significantly within this period, please let us know immediately so we can resolve the issue as part of our fresh flower guarantee.
Customer happiness matters to us. If you are dissatisfied with your flower arrangement for reasons related to quality or freshness, you may request a refund or replacement. Eligibility criteria are as follows:
Depending on your preference and assessment of your situation, we will offer one of the following resolutions:
All cases are handled with care by our dedicated team, ensuring a swift and satisfactory resolution.
We are committed to listening and responding to every customer. If you have feedback, concerns or wish to make a formal complaint, please contact our shop directly within 48 hours of delivery. Include your order details and, where applicable, supporting evidence (such as photographs) to help us address the issue effectively. Complaints are reviewed fairly, and we aim to achieve satisfactory outcomes for all our customers.
Your trust in Flowers Roehampton means everything to us. We value your feedback as it helps us continue to serve Roehampton and surrounding communities with exceptional fresh flowers and customer care.
Choosing Flowers Roehampton means supporting a community-minded florist dedicated to quality guarantees. We’re proud to serve our neighbours, families, and local businesses with the best fresh flowers in Roehampton. Should you have any questions or concerns about your order, our friendly team is ready to assist, ensuring a personal, reliable service every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
